PHBackup – HybridCloud slowdown possible (Isolated incidents: server running out of disk space)

Our technical team solved this incident.
Stated at: 15/06/2019 (03:45:00) EST (15/06/2019 (09:45:00) CET)
Solved at: 15/06/2019 (12:43:43) EST (15/06/2019 (18:43:43) CET)

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Hello,

Our technicians are currently being diagnosed following a problem reported for some HybridClouds lacking disk space.

On these servers, we mount a remote partition to perform the archive/backup on the backup server.

When you no longer have much space on your server with this system, WHM blocks access to the “List Account”.

We are currently working on the situation.

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3:15 am (Montreal) – An incident on the French backup infrastructure used for HybridCloud occurs and is not detected by our surveillance technicians/systems
7h55 am(Montreal) – First customer feedback mentioning the problem
8:05 am(Montreal) – Work begins with a technician.
9:00 am(Montreal) – Analysis of the problem by a level 3 administrator

We will update this article once the problem has been fixed.