Our technical team solved this incident.
Stated at: 01/10/2019 (17:00:00) EST (01/10/2019 (23:00:00) CET)
Solved at: 02/10/2019 (11:19:28) EST (02/10/2019 (17:19:28) CET)
The bad weather caused a breakdown of an electrical equipment. This affects our offices in Laval, Quebec, Canada.
It is possible that customer service (telephone, tickets, etc.) may take longer than normal to answer your request.
Thank you for your trust and collaboration.