Changes to the Customer Area Knowledge Base

Always ready to listen, the PlanetHoster team takes account of customers’ requests and takes appropriate action.

For a long time, our support team had been reporting difficulties in finding the information they were looking for in the Customer Area knowledge base. That is why the knowledge base has undergone a major overhaul.

Access to the Knowledge Base

To open the Knowledge base, choose My Support -> FAQ / Help, and click on the Knowledge base button:

Overview of the Main Changes

The most obvious changes relate to the presentation of the knowledge base interface:

AThe home page is now identical to the new Customer Area menu structure (My V2), including the icons, making article browsing more intuitive. As a result, all items — both old and new — have been moved into the right categories.
BArticles on the specifications of our products are grouped together. These include the article on the client area interface in a nutshell.
CAll references — i.e. technical advices and archives — have been combined on a single page to avoid overloading the main page. All out-of-date articles have been moved to the archives.

Please note: articles explaining how to use PlanetHoster’s interface are not classified as technical advices.

Other important changes include:

  • several unilingual articles have been translated into English;
  • a number of language inconsistencies have been resolved, including those relating to glossary access;
  • the knowledge base has been moved to another server to increase stability;
  • a guide to help new customers step by step through all the typical operations involved in configuring the product is available: registering a profile, obtaining a domain name, managing hosting, etc.

We are aware that the knowledge base still contains errors and that some articles even require a complete overhaul. That is why our team is still working on it. Would you like to help? Do not hesitate to contact us if you have any suggestions for improvement.

The Future…

A picture is worth a thousand words, and in the industry, video is increasingly used in knowledge bases. That is why we intend to take advantage of this new medium, at least for certain articles that we will choose on a case-by-case basis.


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Author

Louis Roy
Rédacteur chez PlanetHoster
Après avoir travaillé pendant 25 années dans l’industrie à titre d’ingénieur en mécanique, j’ai décidé de me consacrer à ma plus grande passion : l’écriture. Cela m’a emmené à joindre les rangs de PlanetHoster à titre de rédacteur technique. Je dirige aussi un organisme de bienfaisance que j’ai fondé en 2019 (École de Kung-fu d’Argenteuil).